Shipping & Delivery Policy for Shani Mart

Effective Date: September 03, 2026

Welcome to Shani Mart (accessible via shanimart.pk and our mobile application). We are committed to providing fast, reliable, and efficient delivery services for Grocery, Pharmacy, Food, Local Shops, and Parcel courier requests across Muridke, Punjab, Pakistan. This Shipping & Delivery Policy outlines our operational guidelines, delivery timeframes, and fee structures.

1. Delivery Coverage Area

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• Shani Mart currently operates and fulfills deliveries within Muridke city and surrounding nearby localities in District Sheikhupura.


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• Orders placed with delivery addresses outside our active coverage zone will not be processed, or may be subject to custom delivery charges upon mutual agreement.





 
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2. Estimated Delivery Timeframes

Delivery times vary depending on the service module selected, traffic, weather, and vendor preparation time:

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• Food & Restaurant Orders: Estimated delivery within 30 to 45 minutes after order confirmation.


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• Grocery & Local Shops: Express delivery within 30 to 60 minutes, or scheduled slots chosen by the customer.


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• Pharmacy Orders: Delivered within 30 to 60 minutes upon verification of prescription documents (where required).


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• Parcel Service: Instant point-to-point courier pickup and drop-off completed typically within 30 to 90 minutes depending on distance and parcel size.





 
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3. Delivery Charges & Shipping Fees

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• Delivery charges are calculated transparently at checkout based on the distance or fixed  between the vendor/pickup location and the customer's delivery destination.


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• Surge fees or minor adjustments may apply during extreme weather conditions, late-night hours, or peak demand hours, which will be clearly shown before order confirmation.





 
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4. Order Tracking & Dispatch

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• Once an order is confirmed, users can track the real-time status of their delivery rider through the Shani Mart app from dispatch to arrival.


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• Customers will receive notification updates via the app or SMS regarding rider assignment and estimated time of arrival (ETA).





 
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5. Customer Responsibilities at Delivery

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• Active Contact Details: The recipient must keep their registered phone number active and accessible at the time of delivery.


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• Presence at Location: The customer or an authorized representative must be available at the provided delivery address to receive the parcel or order.


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• Rider Waiting Time: Delivery riders will wait for a maximum of 10 minutes at the destination. If the customer remains unreachable after multiple call attempts, the order may be marked as canceled or returned to the vendor, incurring delivery charges.





 
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6. Delayed Deliveries & Force Majeure

While we strive to deliver every order promptly, delays may occasionally occur due to severe traffic, rain, civil disruptions, or delayed vendor preparation. Shani Mart is not liable for minor delays caused by factors beyond our reasonable control, but our support team will keep you informed.

7. Contact Information for Delivery Inquiries

If you have any questions regarding your shipment, ongoing delivery, or parcel tracking, please contact our logistics support team:

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• Support Email: support@shanimart.pk


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• Official Website: https://shanimart.pk


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• Location: Muridke, District Sheikhupura, Punjab, Pakistan





 
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