Terms and Conditions for Shani Mart

Effective Date: September 03, 2026

Welcome to Shani Mart (accessible via shanimart.pk and the Shani Mart mobile application). By accessing or using our platform, mobile application, and delivery services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order or using our services.

1. Overview of Services

Shani Mart operates as an online multi-vendor digital marketplace and logistics service platform connecting customers in Muridke, Punjab, Pakistan with third-party vendors (Grocery stores, Pharmacies, Restaurants, and Local Shops) and courier delivery partners for Parcel services.

2. User Accounts and Registration

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• Users must provide accurate and complete personal details (Name, active Mobile Number, and Delivery Address) during account creation.


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• You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.


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• Shani Mart reserves the right to suspend or terminate accounts that violate our terms or engage in fraudulent activities.




 
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3. Shops, Grocery, Food, and Pharmacy Orders

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• Product Availability: All products (Grocery, Food, items from Shops) listed on the platform are subject to availability at the respective vendor’s physical store.


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• Pharmacy Module: Prescription medicines will only be fulfilled upon uploading a valid and legible doctor’s prescription. Shani Mart does not prescribe or verify medical conditions; medicine verification is handled by licensed partner pharmacies.


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• Pricing: Product prices are determined by the respective vendors. Delivery charges and service fees are calculated transparently at checkout based on distance and order volume.




 
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4. Parcel Delivery Service Rules

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• Prohibited Items: Users are strictly forbidden from sending illegal substances, weapons, hazardous chemicals, cash/currency, or prohibited materials via the Shani Mart Parcel service.


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• Package Packaging: The sender is responsible for properly packaging the parcel to prevent damage during transit.


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• Sender & Recipient Information: The sender must provide correct pickup and drop-off addresses along with active contact numbers for both parties.




 
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5. Cancellations, Refunds, and Payments

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• Order Cancellation: Orders can be canceled before the vendor accepts the order or before the delivery rider is assigned. Once a rider is dispatched or food/grocery preparation has begun, cancellations may incur charges.


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• Refunds: Refunds for missing items, damaged goods, or wrong orders are evaluated case-by-case after customer support verification at support@shanimart.pk.


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• Payment Methods: Payments can be made via Cash on Delivery (COD) or supported digital payment channels.




 
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6. Limitation of Liability

Shani Mart acts as an intermediary connecting customers, independent local vendors, and delivery partners. We are not liable for quality issues originating directly from third-party vendors, provided that delivery partners deliver items in the condition received from vendors.

7. Contact Information

For questions or concerns regarding these Terms and Conditions, please contact us at:

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• Email: support@shanimart.pk


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• Website: https://shanimart.pk


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• Address: Muridke, District Sheikhupura, Punjab, Pakistan




 
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